Last updated: 25-09-2025
Who we are
We are an Australian education business providing online courses, resources, and workshops to support students, parents, and educators. Our website address is: https://positiveprep.com.au.
Information we collect
We may collect the following information when you use our site:
- Personal details you provide during registration, purchases, or contact forms (e.g. name, email, phone number).
- Payment information processed securely through our payment provider (Stripe). We do not store your credit card details.
- Comments, messages, or feedback you leave on our website.
- Technical information such as your IP address, browser type, and cookies to improve your experience.
How we use your information
We use your information to:
- Provide access to our courses, workshops, and resources.
- Process payments and manage your account.
- Send important service updates, such as course access details or policy changes.
- Share newsletters or marketing communications (if you opt-in).
- Improve our website, services, and user experience.
Cookies
Our website uses cookies to:
- Save your login details and preferences.
- Enable site functionality, such as course progress tracking.
- Collect anonymous analytics to improve our services.
You can adjust your browser settings to refuse cookies, but some features may not work properly without them.
Embedded content and third parties
Our courses and blog may include embedded content (e.g. videos from Vimeo, YouTube, or documents). These third-party sites may collect data about you, use cookies, or track your interaction as if you visited their website directly.
We also use trusted third-party services such as:
- Stripe (for secure payments)
- HubSpot (for communication and marketing)
- Google Workspace (for email and file storage)
Each has its own privacy policy.
How long we keep your data
- Comments and form submissions are kept indefinitely.
- Registered users’ profile information is kept while your account is active. You may request deletion at any time.
- Payment records may be retained as required by Australian tax and accounting laws.
Your rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Request that we correct or delete your information (except where we must keep it for legal or administrative purposes).
- Withdraw consent for marketing emails at any time by clicking “unsubscribe” in the footer of our emails.
Sharing your data
We do not sell your personal information. We only share your data with trusted service providers (e.g. Stripe, HubSpot, Google) to deliver our services and comply with the law.
Where your data is stored
Your data may be stored securely on servers in Australia or overseas, depending on our service providers. We take reasonable steps to protect it from loss, misuse, and unauthorised access.
Contact us
If you have any questions about this Privacy Policy or wish to make a privacy request, please contact us at:
Positive Prep
Email: info@positiveprep.com.au
Website: https://positiveprep.com.au